Delivery Information

Shipping Policy

Fast, reliable shipping to get your orders to you safely and on time.

Last Updated: January 2025

At Style Support, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and important information about tracking your orders.

Please review this policy carefully to understand how we handle shipping and delivery for all orders placed on https://stylesupport.store/.

01

Order Processing Time

⏱️ Standard Processing

All orders are processed within 1-2 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed on weekends or holidays will be processed on the next business day.

🎉 Peak Season Processing

During peak seasons, promotional periods, or special events (such as Black Friday, Cyber Monday, or holiday sales), processing times may be extended to 2-4 business days.

We'll notify you via email if there are any significant delays in processing your order.

📧 Order Confirmation

Once your order is placed, you will receive:

  • An immediate order confirmation email with order details
  • A shipping confirmation email with tracking information
  • Delivery updates as your package moves
02

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs. All delivery timeframes are business days and commence from the date of shipment, not the date of order placement.

🚚

Standard Shipping

5-7 business days

Most Popular

Express Shipping

2-3 business days

Fast Delivery
🚀

Overnight Shipping

1 business day

Next Day
🌍

International

10-21 business days

Worldwide
📦

Free Shipping

On orders over $50

Save Money
🏪

Store Pickup

Ready in 2-4 hours

Select Locations

Important: Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing (for international orders), or other unforeseen circumstances beyond our control.

03

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • Total order weight and dimensions
  • Selected shipping method
  • Current carrier rates

💰 Domestic Shipping Rates (Within Pakistan)

Standard Shipping (5-7 days)
PKR 199
Express Shipping (2-3 days)
PKR 399
Overnight Shipping (1 day)
PKR 599
Free Standard Shipping
Orders over PKR 5,000

🌐 International Shipping Rates

International shipping costs are calculated based on the destination country and package weight. Rates typically range from PKR 1,500 to PKR 5,000 depending on location.

International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our shipping costs and are determined by your country's customs regulations.

04

International Shipping

We ship to most countries worldwide. International orders require additional considerations:

🌍 Customs & Duties

International shipments may be subject to:

  • Customs duties and taxes imposed by your country
  • Import fees and brokerage charges
  • Additional processing time at customs (3-10 days)
  • Country-specific shipping restrictions

Customer Responsibility: All customs duties, taxes, and import fees are the responsibility of the customer. Style Support is not responsible for any costs incurred once the package leaves our facility.

📝 Documentation Requirements

For international shipments, we require:

  • Complete and accurate shipping address with postal code
  • Valid phone number for customs clearance
  • Proper identification documentation (if required by your country)

🚫 Restricted Countries

Due to shipping regulations and carrier restrictions, we currently cannot ship to certain regions. Our checkout system will notify you if your location is not eligible for delivery.

05

Order Tracking

📍 How to Track Your Order

Once your order ships, you will receive:

  • A shipping confirmation email with your tracking number
  • A direct link to track your package
  • Real-time updates on your package location
  • Estimated delivery date
1

Order Confirmed

Your order has been received and is being prepared

2

Processing

Your items are being picked, packed, and prepared for shipment

3

Shipped

Your package is on its way with tracking information

4

Delivered

Your package has arrived at its destination

Tracking Updates: Tracking information typically updates within 24 hours of shipment. If you haven't received your tracking information within 3 business days of your order confirmation, please contact our support team.

06

Shipping Restrictions

Certain items may have shipping restrictions due to various factors:

📏

Size Limitations

Oversized items may require special shipping arrangements or have limited delivery areas.

⚖️

Weight Restrictions

Very heavy items may incur additional shipping fees or require freight shipping.

⚖️

Legal Regulations

Some products cannot be shipped to certain regions due to local laws and regulations.

🏢

Manufacturer Restrictions

Certain brands or products may have geographical shipping limitations.

🌡️

Weather-Sensitive Items

Some products cannot be shipped during extreme weather conditions.

🔒

Security Restrictions

Certain items require special handling or cannot be shipped via standard methods.

We'll notify you during checkout if any items in your cart cannot be shipped to your location or require special shipping arrangements.

07

Delivery Issues

📦 Missing Packages

If your tracking shows "delivered" but you haven't received your package, please take the following steps:

  • Check with neighbors or household members
  • Look around your delivery location (front porch, mailbox, side door)
  • Verify the shipping address on your order confirmation
  • Contact your local post office or courier service
  • Wait 24-48 hours as sometimes packages are marked delivered early
  • Contact us within 7 days if the package cannot be located

📦 Damaged Packages

If your items arrive damaged, please:

  • Take photos of the damaged items and packaging immediately
  • Keep all packaging materials for inspection
  • Contact us within 48 hours of delivery
  • Provide your order number and photos of the damage

We'll work with you to resolve the issue through a replacement or refund.

Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order:

  • Check your order confirmation email to verify what was ordered
  • Contact us within 48 hours with your order number
  • Provide details of the discrepancy
  • Do not return items before contacting us

Delayed Shipments

If your order is significantly delayed:

  • Check your tracking information for updates
  • Allow full estimated delivery time plus 2-3 business days
  • Contact the carrier directly for real-time updates
  • Reach out to us if the delay exceeds 5 business days past the estimated delivery
08

Returns & Refunds

↩️ Return Shipping

For eligible returns, customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

  • We recommend using a trackable shipping service for returns
  • Purchase insurance for high-value returns
  • Keep your return tracking number for reference
  • Allow 5-10 business days for return transit

💵 Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-10 business days
  • You'll receive an email confirmation when the refund is issued
  • Refunds are credited to your original payment method
  • Allow 5-7 business days for the refund to appear in your account

Note: Original shipping costs are non-refundable unless the return is due to our error.

🔄 Exchanges

For exchanges (size, color, style):

  • Contact us before returning the item
  • We'll provide instructions for the exchange process
  • Exchange shipping may be free or discounted depending on the situation
  • Exchanges are subject to product availability
09

Contact Information

If you have questions about our shipping policy or need assistance with your order, please contact our customer support team.

Shipping Support

We're here to help with shipping inquiries and order tracking

📞 +92-303-464-6397 ✉️ support@stylesupport.store

🕐 Support Hours

Monday - Friday: 9:00 AM - 6:00 PM PKT

Saturday: 10:00 AM - 4:00 PM PKT

Sunday: Closed