Shipping Policy

⏱️ Standard Processing

All orders are processed within 1-2 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed on weekends or holidays will be processed on the next business day.

🎉 Peak Season Processing

During peak seasons, promotional periods, or special events (such as Black Friday, Cyber Monday, or holiday sales), processing times may be extended to 2-4 business days.

We'll notify you via email if there are any significant delays in processing your order.

📧 Order Confirmation

Once your order is placed, you will receive:

• An immediate order confirmation email with order details
• A shipping confirmation email with tracking information
• Delivery updates as your package moves

💰 Domestic Shipping Rates (Within Pakistan)

🌐 International Shipping Rates

International shipping costs are calculated based on the destination country and package weight. Rates typically range from PKR 1,500 to PKR 5,000 depending on location.

International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our shipping costs and are determined by your country's customs regulations.

🌍 Customs & Duties

International shipments may be subject to:

• Customs duties and taxes imposed by your country
• Import fees and brokerage charges
• Additional processing time at customs (3-10 days)
• Country-specific shipping restrictions

Customer Responsibility: All customs duties, taxes, and import fees are the responsibility of the customer. Style Support is not responsible for any costs incurred once the package leaves our facility.

📝 Documentation Requirements

For international shipments, we require:

• Complete and accurate shipping address with postal code
• Valid phone number for customs clearance
• Proper identification documentation (if required by your country)

🚫 Restricted Countries

Due to shipping regulations and carrier restrictions, we currently cannot ship to certain regions. Our checkout system will notify you if your location is not eligible for delivery.

📍 How to Track Your Order

Once your order ships, you will receive:

• A shipping confirmation email with your tracking number
• A direct link to track your package
• Real-time updates on your package location
• Estimated delivery date

📦 Missing Packages

If your tracking shows "delivered" but you haven't received your package, please take the following steps:

• Check with neighbors or household members
• Look around your delivery location (front porch, mailbox, side door)
• Verify the shipping address on your order confirmation
• Contact your local post office or courier service
• Wait 24-48 hours as sometimes packages are marked delivered early
• Contact us within 7 days if the package cannot be located

📦 Damaged Packages

If your items arrive damaged, please:

• Take photos of the damaged items and packaging immediately
• Keep all packaging materials for inspection
• Contact us within 48 hours of delivery
• Provide your order number and photos of the damage

We'll work with you to resolve the issue through a replacement or refund.

❌ Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order:

• Check your order confirmation email to verify what was ordered
• Contact us within 48 hours with your order number
• Provide details of the discrepancy
• Do not return items before contacting us

⏰ Delayed Shipments

If your order is significantly delayed:

• Check your tracking information for updates
• Allow full estimated delivery time plus 2-3 business days
• Contact the carrier directly for real-time updates
• Reach out to us if the delay exceeds 5 business days past the estimated delivery

↩️ Return Shipping

For eligible returns, customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

• We recommend using a trackable shipping service for returns
• Purchase insurance for high-value returns
• Keep your return tracking number for reference
• Allow 5-10 business days for return transit

💵 Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5-10 business days
• You'll receive an email confirmation when the refund is issued
• Refunds are credited to your original payment method
• Allow 5-7 business days for the refund to appear in your account

Note: Original shipping costs are non-refundable unless the return is due to our error.

🔄 Exchanges

For exchanges (size, color, style):

• Contact us before returning the item
• We'll provide instructions for the exchange process
• Exchange shipping may be free or discounted depending on the situation
• Exchanges are subject to product availability